Know your legal rights
Your Car. Your Right to Choose Your Repairer
Whilst we can carry out car accident repair work for the vast majority of insurers, there are some that may insist your vehicle be taken to one of their ‘approved’ repairers.
Regardless of what your insurer may suggest, the final decision on where your car is repaired is entirely yours. At Them Paint Guys, we are here to ensure you receive the high-quality repair service your vehicle deserves.
If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do.
GET IN TOUCHIf you have an accident and you want to use your insurance policy to pay for the damage, Them Paint Guys can fully help you through this process from beginning to end. It is important to first establish if the accident is your fault or not. REMEMBER; It’s YOUR CAR.YOUR CHOICE!
call us first
Non Fault Accident Claim Swansea
If you are ever unfortunate enough to be involved in a road traffic accident that was 'not' your fault, call Them Paint Guys FIRST, before your insurance, and leave the rest to us!
- You don't have to claim on your insurance policy.
- You don't need to pay your excess.
- You are entitled to a replacement vehicle.
- It is your choice who repairs your vehicle.
- No loss of "No Claims Bonus" on your policy
Our dedicated claims handling team will help claim all associated costs directly from the at fault party and guide you through the whole process.
EXCESS Contribution
'At Fault' Accident Claims
Should you be involved in an accident that was 'your fault', don’t worry, we can also assist with this for you.
We can still manage the claim from start to finish, and can even contribute up to £250 towards your insurance policy excess (*Subject to terms including total repair value).
If your insurance company do not provide you with a courtesy vehicle for the duration of the repairs, we may be able to provide one from our own fleet of vehicles.
All repair work is guaranteed for the lifetime of your ownership at our Swansea accident repair centre.
What is the person at fault doesn't want to go through insurance?
Sometimes it sounds like a good idea to help a fellow driver out by avoiding making an insurance claim. Usually the drivers who opt for this are unware of actual repair and courtesy car hire costs. They can get update and try to dictate where you vehicle is repaired and at what cost.
Further damages or receiving failed/fault repair could not only be dangerous for you but could also be costly for you in the future, especially if these repairs have little or no guarantee.
Vehicle repairs these days are not as simple as bolt on panels and filler repairs, especially with electric vehicles or vehicles with ADAS or Lane Assist techology. The costs for recalibrating this technology after taking certain parts off could cost thousands alone. When a third party is liable we usually advise that you're always safer to use one of our claim management team to help ensure you receive the level of repair you're entitled to.
GET IN TOUCH
